Shipping policy

Last Updated: September 2026

Processing Time

All Pep Club sweatshirts are custom made to order.

Game Day Ready in 2–3 weeks.

Production times may vary during busy seasons, holidays, or periods of high demand.

Shipping

Free Shipping on All Orders

We currently offer free standard shipping within the United States.

Order Tracking

When available, tracking information will be sent to the email address provided at checkout once your order has shipped.

Shipping Delays

While we do our best to meet estimated timelines, Pep Club is not responsible for delays caused by:

Weather conditions
Carrier delays
Holidays
Incorrect shipping information provided by the customer
Other circumstances outside our control

Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

Pep Club is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error, please contact us as soon as possible at pepclubshop@gmail.com and we'll do our best to update your order before it ships.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us at pepclubshop@gmail.com within 7 days of the expected delivery date and we'll work with you to resolve the issue.